armtuk

I purchased a UBP80 from APC about a week ago. It got here on Tuesday. I tried to charge it with my laptop charger, but it refused to charge, and refused to switch on. I called APC support, and the guy was not very clue-full, but told me to try charging it on exactly the same settings as I had charged it on before, and if it didn't charge to call back for an RMA. I switched chargers on the off chance it was a problem with my charger, so I used [Bad username or site: marnanel'/ @ livejournal.com]'s charger. It didn't charge, and APC was closed by the time we got back to the house from going out. I called them this morning, and they were very helpful. They are overnighting me a new unit! and gave me a UPS pre paid shipping label to ship the defective unit back. Can't get better support than that.

I looked on a few websites, and it seems that about 1/6 people have had trouble with these types of units not working properly from APC. If the new one doesn't arrive tomorrow or arrives and is defective, I have a backup plan. Circuit city carries the UBP70 which is a little smaller, but still will be great for the plane trip to Vancouver. I'll order that and pick it up. The website suggests that the Exton store carries them which is close enough.